Pro

1. Convenience: The app enables users to easily search, book, and manage reservations at over 6,000 hotels worldwide, streamlining the process and saving time.

2. Rewards Tracking: Members can track points, redeem rewards, and access exclusive deals, enhancing their loyalty program experience.

3. Mobile Check-In/Out: The app offers a smooth check-in and check-out process directly from the user's mobile device, increasing comfort and efficiency during travel.

Con

1. Limited Functionality: The IHG Hotels & Rewards app may lack features found in competitors' apps, offering a more basic experience that might not meet the needs of tech-savvy travelers looking for advanced functionality.

2. User Interface Issues: Some users find the app's user interface unintuitive, leading to difficulty in navigating through the app and finding specific information or functions quickly.

3. Occasional Glitches: Users have reported occasional bugs and glitches within the app, such as issues with booking reservations or accessing rewards, which can be inconvenient and may require customer service assistance to resolve.