Pros

The Publix Delivery & Curbside app makes grocery shopping effortless by letting you schedule same-day delivery or reserve a curbside pickup window. Place orders from your phone, choose contactless handoff, and enjoy fast, reliable service—perfect for busy schedules and families who want groceries delivered or picked up on their time.

Get access to Publix’s full selection—fresh produce, deli, bakery, pantry staples, and pharmacy items—handpicked by trained shoppers who prioritize quality. The app supports substitution preferences and communicates changes in real time, ensuring you receive the best available items and a satisfaction guarantee for peace of mind.

Save time and money with built-in digital coupons, weekly ad integration, and personalized shopping lists that streamline repeat orders. Secure payment options, order tracking, and push notifications keep you informed from checkout through pickup or delivery—maximizing convenience while helping you find the best deals at your local Publix.

Cons

Delivery and curbside slots can be limited during peak hours, making it hard to schedule same-day service. Orders also incur service and delivery fees plus a minimum purchase requirement, increasing costs. Limited geographic coverage means many customers can’t use the service at all, especially in rural areas.

Item availability is inconsistent; popular products often sell out and substitutions may not match preferences. Shoppers sometimes choose lower-quality replacements or fail to communicate changes, requiring returns or refunds. This can be frustrating for customers who rely on specific brands, produce freshness, or dietary-sensitive items.

The app’s interface and notifications can be buggy or unclear, making order changes and real-time tracking unreliable. Users report occasional crashes, delayed alerts, and difficulty reaching customer support through the app. These communication and UX problems complicate resolving issues like refunds, substitutions, or delivery delays.